Refund and Cancellation Policy

This policy covers payments that clients (restaurants and cafés) make to Yapra, operated by YAPRA Company For Media Consulting, Commercial Registration 7055468982. All amounts are in Saudi riyals.

What you pay for

• Campaign payment: the amount for a specific campaign, as in the quote or invoice sent to the client.
• Balance top-up: an amount added to the client's Yapra balance and drawn down when hospitality requests are launched.

Cancelling a campaign

• Before the campaign's first visit day: full refund.
• After the campaign starts: visits that took place and booked seats are not refunded; the unused remainder goes back to the client's balance or is refunded on request.

Balance

• When a hospitality request ends, the value of unused seats returns to the balance automatically.
• Unused balance can be refunded on request at any time.

Payment errors

Any amount charged twice or in error is refunded in full.

How to ask, and how long it takes

• Write to info@rayh.ai or call +966 50 580 5879 with the payment or invoice number.
• We answer within 3 business days.
• Refunds go back to the original payment method and usually arrive within 5–14 business days, depending on the bank.